Privacy Policy
Moller Property Management
Last updated: September 2, 2026
Moller Property Management ("we," "us," or "our") respects your privacy. This policy explains what information we collect from tenants, owners, applicants, vendors, and website visitors, how we use it, and the choices you have.
Information we collect
-
Contact and account information you provide on a lease, rental application, maintenance request, or contact form: name, mailing address, email address, and phone number (including mobile number).
- Tenancy and service information: unit, lease dates, payment history, and maintenance or service requests you submit.
- Website information collected automatically, such as browser type, pages visited, and IP address, used to keep the site working and secure.
How we use your information
- To manage your tenancy, HOA membership, or ownership account.
- To respond to and schedule maintenance and service requests.
- To send account notices, service updates, and follow-ups about open requests by mail, email, phone, or text message.
- To meet legal, accounting, and regulatory obligations.
Text messaging (SMS)
If you provide your mobile number, we may send you text messages related to your tenancy or service requests, such as maintenance status follow-ups and appointment confirmations. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying
STOP, and get help by replying
HELP. See our
SMS Terms and Conditions for full details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We share information only as needed to operate our business: with property owners and HOA boards we serve, with vendors and technicians performing work at your unit, with our software and communications providers (for example, our property management platform and text messaging provider) who process it on our behalf, and when required by law. We do not sell your personal information.
Your choices
- Opt out of text messages at any time by replying
STOP.
- Update your contact information by contacting our office.
- Ask us what information we hold about you by contacting us below.
Security and retention
We take reasonable steps to protect your information and keep it only as long as needed for the purposes above or as required by law.
Contact us
Moller Property Management
12010 Ramona Blvd #7, El Monte, CA 91732
